Support
When something needs sorting, we’ll sort it together.
Start here for the things hosts ask most. If the answer is specific to your account or something simply is not behaving, send us a note and a real person can pick it up from there.
Need a hand?
Write to Place & Plenty
support@placeandplenty.comFor billing questions, include the email on your P&P account and where you made the purchase. Never send card numbers or passwords.
Planning
Getting your gathering into one place
- Do I have to download the app?
- No. You can create an account and do your core planning in the browser. The mobile app adds the gathering-day and device-specific parts of Place & Plenty, including Host Mode and Space Mode.
- I already made my invitations somewhere else. Can I still use this?
- Absolutely. Bring the invitation you made on Canva, bought on Etsy, sent somewhere else, or already printed. Place & Plenty begins with the gathering, not with forcing you to make another invitation.
- What’s the difference between My People and My Guest Book?
- My People is the guest list for one gathering. My Guest Book is your reusable account-level list of the people you host most often, so your next gathering does not begin from an empty page.
Your people
Invites, RSVPs and helping hands
- How do RSVPs work?
- Guests respond from their invitation link without needing an account. Their response stays with the same guest record in My People, alongside household and gathering details.
- How does Who’s Bringing What work?
- You say what is needed, guests claim what they are bringing, and it stays attached to the gathering. No parallel spreadsheet and no four texts about the same casserole.
- Can someone help me host without seeing everything?
- Yes. A co-host gets access to that gathering, not to your other gatherings, My Guest Book, or the rest of your account.
Purchases
Plans, billing and refunds
- What do I get for free, and what do the paid plans add?
- Free gives you one open gathering. A Gathering Pass is $9.99 + applicable taxes and fees for one gathering. Plus is $59.99/year + applicable taxes and fees, with up to 6 open gatherings at once and up to 12 locked-in gatherings per annual term.
- If I buy on my phone, do I still have it on the web?
- Yes, and the other way around. Paid access belongs to your Place & Plenty account, not to a device. Sign in with the same account and the entitlement follows you.
- What happens if I cancel Plus?
- Plus renews annually until cancelled. Cancelling stops the next renewal; it does not automatically refund the current paid term.
- Can I get a refund?
- Gathering Pass purchases are for one specific gathering. Once that gathering is completed and the Pass is locked to it, the purchase is non-refundable and non-transferable, except where required by law or the payment platform. For a first-time Plus purchase made directly on placeandplenty.com, you may request a discretionary refund within 7 days of purchase if fewer than 3 gatherings have been locked in during that subscription term. Once 3 or more gatherings have been locked in, the voluntary refund window is closed. This does not limit refunds required by law, duplicate-charge corrections, confirmed billing errors, fraud corrections, or rights provided by the payment platform.
- Where do I manage what I bought?
- Apple and Google purchases are managed in the store where you bought them. Purchases made directly on placeandplenty.com are managed through your Place & Plenty account.
Still stuck?
Tell us what happened.
Screenshots are helpful. So is the name of the gathering you were in and whether you were using the website, iPhone, or Android. We do not need your password, card number, or private store credentials.
Email support